About the role
We are hiring a Customer Account Manager to own renewals and expansion within our existing base. You will keep customers thriving and grow the relationship over time.
You will represent Rutylis in important customer conversations and help prospects understand where we can create real value. We run a consultative sales motion built on trust, strong discovery, clear communication, and long-term customer fit instead of short-term pressure.
In this Customer Account Manager role, you will have real ownership rather than a narrow task list. You will be expected to understand the problem, communicate trade-offs clearly, make good decisions with incomplete information, and follow through until the work is shipped, adopted, and improved.
This is a remote - us position designed for people who do excellent work without needing an office to do it. We value clear writing, reliable follow-through, inclusive collaboration, and the ability to work across time zones with context, trust, and respect.
What you'll do
- Own renewals and expansion across a book of existing accounts
- Build relationships that grow value for the customer and Rutylis
- Own a pipeline from prospecting through close and expansion
- Build trusted relationships and understand customer needs deeply
- Run a disciplined sales process with accurate forecasting
- Partner with marketing and success to land and grow accounts
- Represent Rutylis with integrity and a consultative approach
What we're looking for
- A consistent record of meeting or exceeding quota
- Excellent discovery, communication, and negotiation skills
- Discipline with CRM hygiene and pipeline management
- Resilience, curiosity, and a genuinely consultative style
Nice to have
- Experience selling SaaS or marketplace products
- History working complex, multi-stakeholder deals
- Familiarity with modern sales tooling
Compensation & benefits
$100,000 – $140,000/yr base · $140,000 - $190,000 OTE — premium-band, reviewed twice a year.
- Fully remote, async-friendly culture with flexible hours and a results-first approach
- Premium compensation benchmarked at the top of the market, reviewed twice a year
- Equity participation and an annual performance bonus
- Inclusive health coverage including gender-affirming care, mental-health support, and family-building benefits
- Generous paid time off, paid parental leave for every path to parenthood, and company-wide recharge weeks
- Annual learning stipend, conference budget, and a home-office setup allowance
- Employee resource groups, including an active LGBTQ+ community, with real budget and executive sponsorship
Rutylis is an equal-opportunity employer and we are building a team where LGBTQ+ people are not just welcome but represented at every level. We evaluate candidates on the strength of their work and potential, and we encourage applicants from underrepresented backgrounds to apply even if you do not match every line below.
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